Phone: 248.293.7300
Fax: 248.293.5910
 
2910 Waterview Dr.
Rochester Hills, MI  48309

Manual

Supplier Development Manual

Table of Contents

Policy and Principles.......................................................................................................................... 4

 

Introduction....................................................................................................................................... 5

 

Mission............................................................................................................................................. 6

 

Section 1—Quality............................................................................................................................ 7

 

Section 2—Cost Management System ............................................................................................ 22

 

Section 3—Delivery Process........................................................................................................... 28

 

Section 4—Customer Support/Technology/Partnership.................................................................... 34

 

Section 5—Supplier Balanced Scorecard......................................................................................... 38

 

Section 6—References.................................................................................................................... 44

 

Section 7—Appendix...................................................................................................................... 47

 

 

Section 8—Glossary........................................................................................................................ 89

 

 

Supplier is required to ensure this document is safely kept under their Document Control Department.  The lastest version must be maintained and the supplier must show evidence of adherance to this manual.